Account Manager

About Us

At Flat Rock Technology, we build the future!

 

Whether it’s helping clients grow their teams through staff augmentation, developing software that scales businesses, protecting companies from cyber threats, or managing large operational teams as an extension of each of our wonderful customers, we’re there to empower growth and drive impact.

 

With offices across the Globe: UK, Europe, South America, Sri Lanka, and the US, we’re a fast-growing global tech and staff augmentation organization delivering cutting-edge software development, data services, and business process outsourcing to clients worldwide.

 

We believe in innovation, ownership, and growing & developing our people. Your ideas matter here and your work truly makes a difference. Whether we're engineering powerful software, optimizing operations, or helping customers scale, we move fast, stay curious, and build with purpose.

 

Join a team that’s collaborative, ambitious, and always pushing for better. 

 

At Flat Rock, we don’t just follow the future - we create it.

Main responsibilities:

Account Management

• Own and develop an assigned portfolio of client accounts.
• Build strong, long-term relationships with key stakeholders and decision-makers.
• Develop account plans aligned to customer objectives and agreed growth opportunities.
• Conduct regular business reviews, account planning sessions and customer discussions.
• Understand client priorities, challenges, risks and future requirements.
• Maintain account plans that identify opportunities for growth, retention and risk mitigation.
• Take ownership of increasingly complex client relationships as experience, account requirements and the portfolio develop.

 
Customer Success & Retention

• Act as the primary escalation point for Client accounts.
• Drive customer satisfaction and continuous improvement initiatives.
• Monitor customer health, engagement levels, and service performance.
• Proactively identify and address risks to retention.
• Ensure delivery teams remain aligned to client expectations and contractual commitments.
• Lead contract renewals and long-term partnership planning.

 
Revenue Growth & Expansion

• Own account growth targets across your customer portfolio.
• Identify, qualify, and develop expansion opportunities within existing accounts.
• Drive cross-sell and upsell initiatives across Flat Rock's full service offering.
• Collaborate with Sales, Solutions, and Delivery teams to convert opportunities into revenue.
• Support commercial discussions, proposals and contract negotiations relating to account growth and renewal opportunities.
• Build and manage a healthy account growth pipeline.

 
Stakeholder Relationship Management

• Build trusted relationships with relevant client stakeholders, including senior business leaders and executive sponsors where appropriate.
• Develop a strong understanding of customer technology, operational and business challenges and connect these with relevant Flat Rock Technology capabilities.
• Represent Flat Rock Technology at client meetings, workshops and relevant industry events.
• Facilitate customer governance meetings, business reviews and account reporting as appropriate.

 
Leadership & Collaboration

• Partner with Delivery, Operations, Engineering, Consulting, and BPO teams to ensure client success.
• Champion the voice of the customer throughout the organisation.
• Coordinate internal resources to resolve issues and deliver outcomes.
• Support ongoing improvements to customer experience and account management processes.

Requirements:

Essential Experience

• Demonstrable experience in Account Management, Customer Success, Client Success or a comparable customer-facing commercial role.
• Proven experience managing and developing customer relationships.
• Demonstrated success supporting customer retention, satisfaction and account growth.
• Strong stakeholder management skills, with confidence engaging senior decision-makers.
• Commercially astute, with experience supporting renewals, growth opportunities and commercial discussions.
• Excellent communication, presentation and relationship-building skills.
• Strong analytical thinking and problem-solving capabilities.

 
Desirable Experience

• Experience working within offshore, nearshore or global delivery environments.
• Experience managing complex B2B customer relationships and multi-service accounts.
• Knowledge of CRM platforms such as HubSpot or Salesforce.
• Understanding of software engineering, cloud technologies, AI solutions, managed services or outsourcing models.
• Experience identifying and developing customer growth and expansion opportunities.

 
Travel

• Travel across the UK for client meetings, business reviews, and workshops.
• Occasional international travel to customer locations and Flat Rock offices.
• Flexibility to travel as required to support Client accounts and growth opportunities.

 

What we offer in return:

• Competitive salary packages plus a range of region-specific benefits
• Clear career paths and opportunities for continuous professional development
• Exciting, meaningful work within a fast-growing international organisation
• Modern office spaces across the globe
• A vibrant company culture with regular team events and social activities
• Entertainment zones, team-building programmes, and local cultural celebrations
• Hybrid working options – enjoy the flexibility of working from home and the office
• Additional holiday days added the longer you’re with Flat Rock

Privacy statement

If that sounds just like you, apply now by sending your CV in English!

By submitting your application, you agree that FRT will use your personal data for recruitment purposes only. All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.

We can’t wait to meet you!