Brompton stands as one of the foremost and iconic bicycle manufacturers in the United Kingdom. Originating in London in 1975, the very first folding bike crafted by Brompton continues to be emblematic of their legacy. Through the decades, Brompton has maintained its commitment to London, producing over 50,000 bikes annually, which are then distributed across numerous countries worldwide.

Brompton needed an application tailored for use by their global network of distributors and dealers, specifically designed to service, update, and diagnose Brompton Electric Bikes. The client envisioned a modern, dependable solution to streamline the maintenance and support processes for Brompton Electric bikes, including the ability to initiate warranty and other relevant support tickets within the Brompton Customer Support System.

In response to Brompton's requirements, Flat Rock developed a custom Windows desktop application. This application was meticulously designed to meet the diverse needs and preferences of distributors and dealers for diagnosing and servicing Brompton Electric Bikes. Key features include an instantaneous 'signs of life' check to assess the current status of the bike's main electrical components. For more intricate issues, users are guided through a troubleshooting chart, facilitating the investigative process. Additionally, the application enables users to effortlessly update the firmware of all electric components to ensure compatibility with the latest versions supported by Brompton.