IT outsourcing works for small and medium sized companies because it provides the best possible combination of having the right specialists, the most innovative technologies at the right price, while letting companies concentrate on their strong core businesses.
There are many benefits from outsourcing but the blend of needed resources, low risk and cost savings is what makes the practice so widespread in recent years.
Outsourcing is not without its problems, of course. We have decided to identify some of the most common ones and offer solutions for avoiding them or solving them.
Problem 1: Poor Mutual Understanding of the Contract
In order to achieve mutual understanding and clear project goals setting and implementation, executives from both the client and the service provider need to participate in drawing and executing the delivery plan.
Problem 2: Poor Knowledge Transfer
IT service provider should provide complete and relevant training to the client. This is one of the most valuable aspects of finding the best outsourcing partner. It is one of the contributing factors for cost savings and added value.
Problem 3: Organizational and Processes Changes
Appropriate training should be provided for all new processes and new roles, not just technical training. There should be consistent education about the overall objectives and business benefits from the outsourced project.
At Flat Rock we evaluate the specific requirements and circumstances of our outsourcing partners and provide not just custom software and web solutions, but extensive training.
We also retain a high level of flexibility. Some clients require dedicated teams of technical software engineers for long term assignments, others need to develop intricate projects or look to implement innovations to boost their technological capabilities. We respond to the specific needs by first analyzing the client’s business and organizational goals and then identifying their most important goals in a continual collaborative process. Contact us if you wish to have a free consultation and a quote.
