Operations Customer Success Manager

Tbilisi, Varna, Ruse, Burgas
Level: Experienced
Unit: Marketing
Employment type: Permanent


About Us


Since 2008, Flat Rock Technology has provided a wide range of innovative and complex solutions for companies of all sizes and has grown into a reliable partner. Our company operates from seven locations – London, Varna, Ruse, Amsterdam, Burgas, Budapest, and Tbilisi and provides software, cloud, and outsourcing services.

With more than 400 highly skilled specialists in our team, we are able to cover all phases of a solution lifecycle – from research, through implementation, to support and allow organizations to create a more cost-effective structure while focusing on their core activities.


Main responsibilities:

  • Serve as the primary point of contact for supply and partners, fostering strong relationships and addressing their operational needs and concerns.
  • Collaborate with cross-functional teams, including sales, product, and technical support, to onboard partners effectively and ensure a smooth integration process.
  • Develop and implement operational processes and best practices to streamline partner management and optimize performance.
  • Monitor and analyze partner performance metrics and KPIs to identify trends, opportunities, and areas for improvement.
  • Proactively identify and troubleshoot operational issues, working with internal teams and partners to resolve them in a timely manner.
  • Lead regular partner performance reviews and business QBRs, providing insights and recommendations for optimizing partnership outcomes.
  • Work closely with supply side partners to optimize inventory quality, fill rates, and ad monetization strategies.
  • Collaborate with demand side partners to maximize ad campaign performance, targeting capabilities, and revenue generation opportunities.
  • Coordinate with technical teams to prioritize partner integration requests, bug fixes, and feature enhancements.
  • Stay updated on industry trends, market dynamics, and regulatory changes affecting the mobile app ecosystem.


  • Bachelor's degree in Business, Marketing, or related field. MBA or equivalent experience is a plus.
  • 2-3 years of experience in operations, customer success, or partnership management roles, preferably in the mobile app industry or digital advertising ecosystem.
  • Proven track record of managing successful partnerships with both supply and demand side partners, driving mutual growth and success.
  • Strong project management skills with the ability to manage multiple priorities and stakeholders effectively.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships and influence stakeholders at all levels.
  • Analytical mindset with the ability to interpret data and derive actionable insights to optimize partnership performance.
  • Experience with ad tech platforms, mobile app attribution tools, and analytics platforms is highly desirable.
  • Familiarity with agile methodologies and project management tools (e.g., Jira, Asana) is a plus.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing business requirements.
  • Passion for innovation, continuous learning, and driving positive outcomes for partners and customers.

What we offer in return:

  • Competitive salaries based on performance reviews with additional benefits
  • Working on interesting international projects with latest technologies
  • Opportunities for professional growth and career development
  • Challenging work in a fast-growing international organization
  • Dynamic work environment 
  • Additional health insurance package
  • Modern offices around the world
  • Birthday vouchers
  • Opportunity for sport card
  • Entertainment spaces, teambuilding events, parties, and participation in different events
  • Fresh fruits and beverages in the office

Privacy statement:

If that sounds just like you, apply now by sending your CV in English
By submitting your application, you agree that FRT will use your personal data for recruitment purposes only. All documents will be treated in the strictest confidentiality. 
Only short-listed candidates will be invited for an interview. 

We can not wait to meet you! 

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What's Next

01 - Application Review

Once you submit your application, our HR Team will carefully review it and determine if you're a good fit for the role.

02 - First Interview

If you pass the initial screening, we'll invite you for an interview where you'll have the chance to learn more about the position and our company, and we'll get to know you better.

03 - Test Task

Next, we'll ask you to complete a test task that aligns with the requirements of the role. We'll provide you with clear instructions and a deadline.

04 - Final Interview

After completing the test task, you'll have a final interview with the hiring manager for us to get to know you better and answer any remaining questions you may have.

05 - Job Offer

If you're the perfect candidate for the role, we'll present you with a job offer that includes exciting benefits and perks!

06 - Start Of A New Journey

Congratulations, you're now part of the Flat Rock Technology team! Get ready to embark on an exciting career journey and make a meaningful impact with us.

What Awaits You At Flat Rock

Professional Growth

We'll provide you with the training you need to thrive in your role and embark on a successful career journey.

Cutting-Edge Technologies

You'll have the opportunity to work with the latest technologies and industry best practices, ensuring you stay up-to-date and relevant.

Health and Wellness

We care about your wellbeing and offer private health and dental insurance with leading clinics in our locations.

Team Bonding

We believe in fostering strong relationships within our team through fun team-building events, office celebrations, and after-work drinks.

Career Development

We understand the importance of career growth, and our managers work with you to develop a career plan tailored to your short and long-term goals.

Modern Workspace

Our modern offices are situated in the heart of the city, designed to cater to your every need and support your success.

Continual Learning

Stay ahead of the game with our on-demand educational courses that help you deepen your skills and expertise.

Hybrid Opportunities

Experience the best of both worlds with our hybrid work environment, offering a blend of in-office and work from home flexibility (up to 2 days) subject to management approval.

Looking for a trusted development partner?

Our team is ready to discuss and offer the most suitable approach for bringing your ideas to market, along with feasible solution alternatives.