Client Success Engineer
About Us
Since 2008, Flat Rock Technology has provided a wide range of innovative and complex solutions for companies of all sizes and has grown into a reliable partner. Our company operates from seven locations – London, Varna, Ruse, Amsterdam, Burgas, Budapest, and Tbilisi and provides software, cloud, and outsourcing services.
With more than 400 highly skilled specialists in our team, we are able to cover all phases of a solution lifecycle – from research, through implementation, to support and allow organizations to create a more cost-effective structure while focusing on their core activities.
Main responsibilities:
- Lead technical discovery and solution design during late-stage sales engagements for strategic clients
- Develop complex implementation plans and ensure seamless handoffs to delivery and support teams
- Own the technical implementation and optimization of high-impact client projects, customizing solutions to meet unique business requirements
- Serve as the primary technical contact for advanced issues related to software, product data feeds, API integrations, and FTP
- Provide expert-level platform training and consultation to client stakeholders
- Partner with Sales, Product, Engineering, and Client Success to ensure client needs are met and technical challenges are addressed
- Drive cross-functional initiatives that improve internal processes, workflows, and client engagement practices
- Develop technical enablement resources (e.g., webinars, videos, documentation) to support onboarding and education at scale
- Communicate complex technical concepts clearly to both technical and non-technical stakeholders
- Represent the voice of the client in product feedback loops, collaborating with Product Management on feature evolution
- Take ownership of high-risk client situations, ensuring proactive intervention and resolution
Requirements:
- 3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients
- Fluent in both written and spoken English
- Deep experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols
- Advanced expertise in REST and SOAP API integrations and troubleshooting
- Strong working knowledge of Excel and HTML
- Excellent problem-solving, time management, and prioritization skills
- Strong communication and presentation skills for technical and non-technical audiences
- Proven ability to document processes and create technical enablement materials
What we offer in return:
- Competitive salaries based on performance reviews with additional benefits
- Opportunities for professional growth and career development
- Challenging work in a fast-growing international organization
- Dynamic work environment in young team
- Additional health insurance package
- Modern offices around the world
Privacy statement:
If that sounds just like you, apply now by sending your CV in English!
By submitting your application you agree that FRT will use your personal data for recruitment purposes only. All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.
We can not wait to meet you!
Looking for your next opportunity?
What's Next
01 - Application Review
Once you submit your application, our HR Team will carefully review it and determine if you're a good fit for the role.
02 - First Interview
If you pass the initial screening, we'll invite you for an interview where you'll have the chance to learn more about the position and our company, and we'll get to know you better.
03 - Test Task
Next, we'll ask you to complete a test task that aligns with the requirements of the role. We'll provide you with clear instructions and a deadline.
04 - Final Interview
After completing the test task, you'll have a final interview with the hiring manager for us to get to know you better and answer any remaining questions you may have.
05 - Job Offer
If you're the perfect candidate for the role, we'll present you with a job offer that includes exciting benefits and perks!
06 - Start Of A New Journey
Congratulations, you're now part of the Flat Rock Technology team! Get ready to embark on an exciting career journey and make a meaningful impact with us.
What Awaits You At Flat Rock
Professional Growth
We'll provide you with the training you need to thrive in your role and embark on a successful career journey.
Cutting-Edge Technologies
You'll have the opportunity to work with the latest technologies and industry best practices, ensuring you stay up-to-date and relevant.
Health and Wellness
We care about your wellbeing and offer private health and dental insurance with leading clinics in our locations.
Team Bonding
We believe in fostering strong relationships within our team through fun team-building events, office celebrations, and after-work drinks.
Career Development
We understand the importance of career growth, and our managers work with you to develop a career plan tailored to your short and long-term goals.
Modern Workspace
Our modern offices are situated in the heart of the city, designed to cater to your every need and support your success.
Continual Learning
Stay ahead of the game with our on-demand educational courses that help you deepen your skills and expertise.
Hybrid Opportunities
Experience the best of both worlds with our hybrid work environment, offering a blend of in-office and work from home flexibility (up to 2 days) subject to management approval.