Customer Support Agent
About Us
Since 2008, Flat Rock Technology has provided a wide range of innovative and complex solutions for companies of all sizes and has grown into a reliable partner. Our company operates from seven locations – London, Varna, Ruse, Amsterdam, Burgas, Budapest, and Tbilisi and provides software, cloud, and outsourcing services.
With more than 400 highly skilled specialists in our team, we are able to cover all phases of a solution lifecycle – from research, through implementation, to support and allow organizations to create a more cost-effective structure while focusing on their core activities.
Main responsibilities:
- Respond to customer inquiries via email, and chat in a prompt and professional manner.
- Diagnose and resolve technical issues related to software products for customers.
- Troubleshoot software problems and identify solutions to resolve customer issues.
- Provide clear and concise instructions to customers to assist with product use and configuration.
- Document customer interactions and support solutions in our CRM system.
- Collaborate with internal teams to escalate and resolve complex technical issues.
- Stay up-to-date with new product features and updates to provide the highest level of customer support.
Requirements:
- Fluency in English, both written and spoken.
- Strong attention to detail and problem-solving skills.
- Team player with collaborative attitude.
- Experience with Excel functions, charts, pivot tables, and macros.
- Ability to create and analyze reports and dashboards on case and client data.
- Knowledge or experience in providing web-based software support.
- Familiarity with online marketplaces such as eBay, Amazon, Rakuten, etc.
- Understanding HTML, FTP, SQL, and other web-related protocols and languages is a plus.
What we offer in return:
- Competitive salaries based on performance reviews with additional benefits.
- Working on interesting international projects with latest technologies.
- Opportunities for professional growth and career development.
- Challenging work in a fast-growing international organization.
- Dynamic work environment in young team.
- Additional health insurance package.
- Modern offices around the world.
- Birthday vouchers.
- Opportunity for sport card.
- Entertainment spaces, teambuilding events, parties, and participation in different events.
- Fresh fruits and beverages in the office.
- 24 days of holiday which further increase with the time spent in the company.
Privacy statement:
If that sounds just like you, apply now by sending your CV in English!
By submitting your application you agree that FRT will use your personal data for recruitment purposes only. All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.
We can’t wait to meet you!
Looking for your next opportunity?
What's Next
01 - Application Review
Once you submit your application, our HR Team will carefully review it and determine if you're a good fit for the role.
02 - First Interview
If you pass the initial screening, we'll invite you for an interview where you'll have the chance to learn more about the position and our company, and we'll get to know you better.
03 - Test Task
Next, we'll ask you to complete a test task that aligns with the requirements of the role. We'll provide you with clear instructions and a deadline.
04 - Final Interview
After completing the test task, you'll have a final interview with the hiring manager for us to get to know you better and answer any remaining questions you may have.
05 - Job Offer
If you're the perfect candidate for the role, we'll present you with a job offer that includes exciting benefits and perks!
06 - Start Of A New Journey
Congratulations, you're now part of the Flat Rock Technology team! Get ready to embark on an exciting career journey and make a meaningful impact with us.
What Awaits You At Flat Rock

Professional Growth
We'll provide you with the training you need to thrive in your role and embark on a successful career journey.

Cutting-Edge Technologies
You'll have the opportunity to work with the latest technologies and industry best practices, ensuring you stay up-to-date and relevant.

Health and Wellness
We care about your wellbeing and offer private health and dental insurance with leading clinics in our locations.

Team Bonding
We believe in fostering strong relationships within our team through fun team-building events, office celebrations, and after-work drinks.

Career Development
We understand the importance of career growth, and our managers work with you to develop a career plan tailored to your short and long-term goals.

Modern Workspace
Our modern offices are situated in the heart of the city, designed to cater to your every need and support your success.

Continual Learning
Stay ahead of the game with our on-demand educational courses that help you deepen your skills and expertise.

Hybrid Opportunities
Experience the best of both worlds with our hybrid work environment, offering a blend of in-office and work from home flexibility (up to 2 days) subject to management approval.