AudioCodes

Cloud-based online portal offering companies and developers an instant telephony-to-bot connection.

About the client

AudioCodes Ltd. is a leading vendor of advanced communications software, products, and productive solutions for the digital workplace. It offers a wide range of innovative products and enables enterprises and service providers to build and operate all-IP voice networks for contact centers, unified communications, and hosted business services.

The challenge

The client approached us with the request to design "Phone Numbers Connector (PNC)" a web platform with signup and quick account setup wizard. The main goal for PNC was to enable business users to seamlessly connect their bot framework to a real phone number, regardless of the region or country, in which the bot is providing its service. Audiocodes needed a complex solution to support multiple bot frameworks from various providers under the same PNC account.

Core Features and Functionalities

User-friendly user portal

An Intuitive Interface for Easy Navigation

Customer Wallet

Convenient Payment Management for Users

User and data management

Efficient Control and Organization of User Information

Unlimited Phone Number Acquisition

Expand Your Reach with Endless Number Options

Integration of Multiple Bots

Seamlessly Incorporate Bots from Different Vendors

Administration of Bots and Numbers

Streamlined Control and Monitoring of Bot and Number Activity

Multiple account types

Flexible Account Options to Suit Various User Needs

User guides

Comprehensive Resources to Help Users Maximize Platform Features

The outcome

Flat Rock Technology created a Phone Number Connector (PNC) that supports multiple bot frameworks from various providers under the same PNC account. The platform allows Instant voice channel addition to any textual bot and has built-in speech-to-text (STT)/ text-to-speech (TTS) capabilities. It enables AudioCode's customers to seamlessly connect their bot framework to a real phone number and provide outstanding service.

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