Virtual Account Manager - The chatbot, designed to handle conversations with advertisers and publishers on Skype
Meet Ella - Your Virtual Account Manager
Ella is a skype bot created to help Purify Digital’s team in their intense daily agenda, by assisting them on a regular basis to their clients and ensuring they don’t miss any new offers/wish lists from Publishers and Advertisers.
About the project
Purify Digital has embarked on a mission to enhance operational efficiency by automating its processes through the implementation of a customized chatbot solution. In parallel to the chatbot implementation, our team will also develop a robust back-end system.This system will serve as the central hub for data access, configuration, extraction, and analysis. The chatbot's capabilities will extend beyond basic customer interactions. It will be designed to handle a range of tasks, such as answering frequently asked questions, providing product information, processing orders, and even assisting with complex inquiries or troubleshooting. By automating these processes, Purify Digital will significantly reduce manual workload, free up valuable resources, and achieve faster response times for their customers.
Ella is a game-changing chatbot that revolutionizes brand-to-customer communication while delivering significant cost and resource savings. With Ella by your side, you can rely on timely assistance, round-the-clock availability, and unwavering accuracy. Let's explore the top seven benefits that Ella brings to your business:
Enhancing customer satisfaction through prompt and personalized support
Providing round-the-clock access to assistance and information
Streamlining the purchasing journey for customers, making it convenient and user-friendly
Automating repetitive tasks and inquiries, reducing the need for manual intervention
Tailoring interactions and recommendations based on individual customer preferences
Responding promptly and accurately to customer demands and inquiries
Ensuring that all offers and messages are promptly attended to and properly tracked
Ella Identifies Geos and OS for Enhanced Message Analysis
Ella is keyword-sensitive as well and picks on messages that contain geos and OS for example. It will not pick up any messages that for example only contain the names of the apps and no GEO or OS.