RithumOutsourcing services for globally recognized e-commerce platform
About the client
Rithum, a globally recognized e-commerce platform, has revolutionized the way retailers sell their products and services online. With its user-friendly interface and extensive network of online channels, including Amazon, eBay, Walmart, Facebook, Instagram, Zalando, TikTok, and many more, Rithum has become the go-to platform for businesses seeking automation, product data optimization, and expanding their online presence. Rithum has established itself as an industry leader, receiving numerous industry awards and accolades, including the Internet Retailer Excellence Awards, Stevie Awards, and Retail Systems Awards.
Rithum’s journey includes several significant milestones. The company originated as E-Tale Holdings Limited, which was acquired by ChannelAdvisor. ChannelAdvisor, in turn, was acquired by CommerceHub and subsequently rebranded as Rithum. This evolution reflects the company’s commitment to growth and innovation in the e-commerce sector.
For over a decade, Flat Rock Technology has played an integral role in Rithum's success journey. The story of our partnership consists of small working groups expanding to large teams, turning challenges into opportunities and weaknesses into wins. In the beginning, Flat Rock Technology formed an outsourcing partnership with E-Tale Holdings Limited in 2013 to improve its "Where to Buy" functionality. E-Tale initially required four Web and Data Administrators, but after Rithum acquired the company, our partnership expanded, and the number of skilled members in various roles increased from 4 to 100! Our partnership constantly evolves, and we continuously explore new opportunities for sustainable growth.
The challenge
Managing an e-commerce business across multiple online channels is difficult and time-consuming. It necessitates optimizing, automating, and managing product listings, inventory, advertising campaigns, and data integration across various marketplaces and social media platforms around the world. Rithum required an outsourcing partner capable of handling these challenges for their customers while also ensuring seamless integration with their customers' existing systems and specific requirements. The company was looking for an outstanding outsourcing vendor that would handle these tasks so well that Rithum could prioritize strategic initiatives.
Flat Rock Technology has successfully overcome many additional challenges while working with Rithum. Some examples are:
- Providing cost-effective solutions without sacrificing quality: Flat Rock Technology introduced solutions that assisted Rithum in optimizing its operations and reducing expenses while maintaining high-quality service.
- Leveraging industry knowledge and expertise: Flat Rock Technology leveraged extensive industry knowledge and expertise to assist Rithum in overcoming technical and operational challenges, allowing them to find innovative solutions.
- Adapting to evolving needs: Flat Rock Technology consistently met tight deadlines and adjusted to changing requirements, spanning regions, demand fluctuations, various time zones, and language support, ensuring seamless operations and delivery.
Solution
: We guide Rithum’s customers through their onboarding on online marketplace sites – from integrating their systems with Rithum’s SaaS platform to the successful publication of their products on the marketplaces. Configuring the platform to meet the customer's specific needs, importing and transforming product data, and setting up specific templates to meet the marketplace’s unique requirements are all part of this process.
We help customers manage their online presence across various marketplaces and social media channels by optimizing product listings, efficiently managing inventory, running advertising campaigns to increase sales, and creating custom reports to measure their business performance.
We manage the categories and fields that describe the various types of products that a user can purchase on an online marketplace. This includes optimizing product categorization and allowed values, ensuring that customers‘ products "travel" seamlessly between systems.
We provide global technical support to Rithum’s customers. Responding to customer inquiries, troubleshooting technical issues, and providing guidance on how to use the platform effectively are all part of the job. We've also added client-facing positions to increase the value of our services to Rithum and their customers. Flat Rock Technology's dedicated teams collaborate closely with Rithum's customers to provide value-added services in a variety of areas. EMEA, the United States, and Australia are among the regions supported. Furthermore, some teams work in shifts that cover different time zones.
Value-added services and benefits:
Addressing first-level customer queries, Flat Rock Technology ensures prompt and effective resolution of issues.
Flat Rock Technology provides data analysis services, enabling Rithum customers to gain valuable insights into customer behavior and sales patterns.
Flat Rock Technology assists in managing Rithum customers’ inventory, resolving product listing errors, and optimizing stock levels.
Flat Rock Technology performs data mapping and auditing tasks, ensuring data accuracy and integrity for Rithum's customers.
Flat Rock Technology supports Rithum by onboarding their customers to online marketplaces.
Flat Rock Technology has a dedicated taxonomy team that ensures the correct mapping of data fields between the Rithum platform and various online marketplaces enabling seamless integration and data flow.
Results:
The partnership between Flat Rock Technology and Rithum has yielded measurable results and success stories, demonstrating the positive impact of the collaboration. Flat Rock Technology improved Rithum's operational efficiency by streamlining processes, reducing costs, and enhancing productivity. This led to enhanced customer satisfaction, valuable insights through data analytics, and enhanced inventory management. The team optimized stock levels and resolved product listing errors, ultimately resulting in improved customer satisfaction and overall success.
What Rithum says about our Partnership: "Flat Rock is a long-established strategic partner of Rithum, supporting our core teams in delivering a world-class service to our customers. Flat Rock's team is hard-working, creative, agile, and well-trusted by our Global Services teams. More than anything, we love Flat Rock's can-do attitude and professionalism when it comes to delivering on tight deadlines and adapting to changing requirements," says one of the Rithum Directors of Global Services.
The outcome:
For over a decade, Flat Rock Technology has been an integral part of Rithum's success, delivering exceptional outsourcing services and contributing to the delivery of top-notch e-commerce solutions. Through a combination of dedicated teams, customized solutions, and a commitment to excellence, Flat Rock Technology has empowered Rithum to overcome the complexities of managing their customers’ e-commerce businesses across multiple channels worldwide. As the partnership continues to thrive, we are excited about the future opportunities that lie ahead and confident that together we will achieve even greater success.
To explore more about Flat Rock Technology's comprehensive outsourcing services and how we can help your business, visit our website or contact our team today!