Tool for Risk Identification and Information ValidationPowerful tool for risk identification and information validation in conversation-based transactions.
About the Client
The client is a leading provider of Integrated Risk-Reduction Solutions and bespoke training for validating integrity within conversation-based transactions such as Applications, Claims, Customer Disputed Transactions, and Investigative Interviews.
The challenge
The challenge lay in devising a solution that effectively harnessed voice data for risk identification and information validation, particularly in dynamic conversation-based transactions such as insurance claims. The goal was to develop a tool that seamlessly integrated Machine Learning capabilities to provide fast and accurate results across business operations or contact centers.
The Solution
To address this challenge, Flat Rock Technology worked on the development of a cutting-edge Windows Desktop application. Leveraging Machine Learning, Artificial Intelligence (AI), and cognitive techniques, the product is designed to process large volumes of calls efficiently, complementing existing processes and platforms. At the core of the product's technology lies innovative Voice Analysis algorithms, which dynamically assess stress levels and other indicators unique to each caller, ensuring tailored risk analysis in real-time.
The Outcome
The outcome was the successful development and implementation of a powerful tool for risk identification and information validation in conversation-based transactions. With its advanced technology and functionalities, the application provides real-time alerts, data output of risk analysis, and supports focused risk assessment. Whether deployed as a plug-and-play option for large volume call handling or as an advanced solution for conversations of concern, the product offers decision-makers total confidence and decisiveness. Additionally, its compatibility with softphones and hardphones ensures seamless integration into existing communication infrastructure, enhancing operational efficiency and accuracy.